1. Look at the letter from Ellen Ma. What is she complaining about? What are the possible causes? What are the possible solutions?
2. Open a New Page called Estate by [ your names ] Add your names as tags (separated by a comma).
You have three things to write; an email to your friend and colleague asking for advice; an email to your boss outlining the problem and suggesting solutions; and an adjustment letter to Ellen Ma.
Monday 21 March, 10:30-12:30 A307 Dealing with Complaint Letters (3)
Work in pairs / small groups for all activities Look at the letter from Ellen Ma. See here for a copy of the letter. Adjustment Letter Structure and Language
List of names (male or female)
1. Look at the letter from Ellen Ma. What is she complaining about? What are the possible causes? What are the possible solutions?
2. Open a New Page called Estate by [ your names ] Add your names as tags (separated by a comma).
You have three things to write; an email to your friend and colleague asking for advice; an email to your boss outlining the problem and suggesting solutions; and an adjustment letter to Ellen Ma.
Feedback in green at the top of each page.
Dennis and Rita
Wilson, Lily and Elise
Kennes, Bill and Ceann
Mandy and Amy
Charming and Tina
Sandy and Willie
Rolls and Red
Check your letter by using the Adjustment Letter Analyser
Guidelines
Extra Practice
Grammar of Lack - an important word in assessments 2 and 3
Apologise / apologises / apologies - the grammar of apologise.
Because or Due to the fact that - an explanation and an exercise.
Adjustment letter scenario and practice task - go through the interactive office scenario, then write your letter of adjustment and submit it. The computer will give you feedback.
Adjustment Letter Constructor - build a letter of adjustment by selecting the right phrases.
Workplace Writing Videos
Assessment 2 Information